While we’re not responsible for lost/stolen packages once the courier marks them as delivered, we’d be happy to help you locate your missing order. Please follow the steps below:
- Check with your family or neighbors as it’s possible that one of them received the package on your behalf.
- Check exterior doors or other places where the courier may have left your package (e.g. behind a plant). There's a possibility that the courier left the package out of plain sight to ensure its safety (especially since these parcels do not require a signature).
- If the package isn’t with your family or neighbors, please contact the courier and inquire about your package using the tracking number you received from our shipping confirmation email. It’s possible that the package is still with them and they just mistakenly scanned it as “Delivered”.
- If you still can’t locate the package after this, please let our customer service know that your order is missing and share your order number or email used at checkout with them; you may reach our customer service via our contact page.